THE SERVICE EXCELLENCE PROGRAM
THE PRIVILEGE OF SERVICE
MORE THAN JUST A QUALIFICATION
While students study our flagship 12 month Dual Beauty Therapy Dipoloma qualification they also undertake a highly transformative holistic soft skills personal development training program – Service Excellence – that ensures each graduate is equipped with the essential personal attributes anticipated by clients in a luxury service environment.
What is the Future of Beauty Course?
The Future of Beauty is delivered within the nationally recognised and accredited SHB50121 Diploma of Beauty and SHB50216 Diploma of Salon Management. This all-encompassing dual qualification arms students with the knowledge, skills and experience required to be an exceptional beauty therapist and important business understandings to know how to manage or open a clinic or salon, breeding the next generation of beauty entrepreneurs.
FOR THE JOBS OF TOMORROW
What is Service Excellence?
THE DIAMOND STANDARD SOFT SKILLS PROGRAM
What truly sets The French Beauty Academy apart is the French’s unique transformative approach to the education experience, taking diploma students beyond learning the practical skills of beauty therapy and salon management. Our students also graduate confident, job ready and equipped with the essential personal attributes and premium standards anticipated by patrons in a luxury service environment by completing our diamond standard Service Excellence program.
How does it prepare students for a job?
More than any other industry, the client experience of wellness and beauty treatments is framed by their unique personal interaction with the practitioner. It is an exchange that demands the utmost trust, discretion, sensitivity and compassion.
The Academy’s innovative Service Excellence Program meets industry, workforce and vocational needs to promote readiness for the industry on multiple levels.
The competency skills and knowledge learnt in this program are transferable and not necessarily industry specific so they can be translated into any work environment and support the development of ‘Employability’ skills in our graduates.
What does it involve?
The holistic personal and professional development curriculum encompasses teaching the value of presentation, language, etiquette, diamond communication skills, deportment, self-awareness, manners, grace, service standards and work ethic. Even more importantly, it guides each student’s inner journey to self-knowledge, self-awareness and genuine concern for the welfare of others.
Through this highly transformative process, French Educators mentor students on a journey of personal growth to become confident, compassionate and motivated individuals; ready, willing and able to turn their dreams into reality, and ensuring that our graduates are the preferred choice for beauty, health and wellness practitioners in the salon, retail and medi-spa sectors.
"Better known as the Harvard meets Chanel of the beauty industry"
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From our Founder, Sherelle French
“Soon after I took over The Academy, it became apparent to me that there was a significant gap between what training colleges teach and what industry needs. I began by listening to salon, spa and wellness practitioners and employers all around the world. From Australia, Thailand, India, Italy, the UK … I heard the same story time and time again and it all centred on attitude rather than aptitude: the graduates produced by the majority of training colleges lacked the finesse, confidence, communication skills, deportment and presentation required to work in a luxury service environment. We are determined to change the face of beauty education by incorporating these key professional development attributes; combining them with a journey towards personal growth that would equip our graduates, not just for a long, meaningful career, but for a life lived with purpose and passion. We are, in effect, building a finishing school for the soul.”
Sherelle French – Academy Founder
“We delight in the beauty of the butterfly, but rarely admit the changes it has gone through to achieve that beauty.”
Maya Angelou
OUR OUTSTANDING INDUSTRY REPUTATION
“The French Beauty Academy is the Australian Beauty education pioneer that the beauty,spa and aesthetics leaders and visionaries have been waiting for. For many years, under its former title and mandate, the Academy has produced some of the finest beauty, spa and wellness therapists in Australasia. I am a proud advocate of The French Beauty Academy and highly recommend you consider their personalised education and graduates for employment.”
“The French Beauty Academy are delivering what the industry needs - cutting edge beauty therapy education, soft skills training and now management training. I have been working with The Academy for many years and can vouch for their reputation of excellence in quality education and their strong commitment to industry relationships and developing programs that meet employment outcomes.”
“I find The French Beauty Academy students to have the highest standard of professionalism and skills for new therapists. When I take a student as a new employee, I am confident that the school will send me only spa therapists who are passionate about the industry, have commitment to excellence, are highly polished and who quickly become an asset to our business. I would not hesitate to recommend The Academy to any other five star establishment who is looking for exceptional spa therapists.”
Find the perfect course for you from our range of nationally accredited diploma, certificate and short courses.
Our friendly team of Student Advisors (many of whom are former Frenchies) are just an email, live chat, or phone call away.
Our luxurious, salon-inspired facilities are described as Harvard-meets-Chanel. Find an Australian campus near you!
In the spirit of reconciliation, The French Beauty Academy acknowledges the Traditional Custodians of Country on which our Campuses stand today. We pay our respects to the Traditional Owners of the land, their Elders past, present and emerging, and to their connections to land, sea and community. Always was, always will be Aboriginal land.
Read The Uluru Statement here.
